/cart
logo
$0.00
0

You have 0 item(s) in your cart

Subtotal
Delivery Check
Do we deliver in your area?
Login
  • Shop
  • About
  • Contact
  • Blog
  • Help
logo
$0.00
0

You have 0 item(s) in your cart

Subtotal
  • Shop
  • About
  • Contact
  • Blog
  • Help
  • Login
Close
Yes No
Russkis Deli /Themes/Russkis/ http://russkisdeli.com.au/
  • Bakery

    Bakery

    Bakery

    • Bread Bakery
    • Cakes Bakery
  • Dairy

    Dairy

    Dairy

    • Cheese Dairy
    • Butter & Cream Dairy
    • Kefir & Yogurt Dairy
  • Frozen

    Frozen

    Frozen

    • Berries & Mushrooms Frozen
    • Pancakes & Blinis Frozen
    • Cheese Cakes & Ice cream Frozen
    • Pelmeni & Pierogi Frozen
  • Pantry

    Pantry

    Pantry

    • Tea Pantry
    • Jam Pantry
    • Sauces Pantry
    • Spreads & Relishes Pantry
    • Ready Meals Pantry
    • Crakers Pantry
    • Fruit & Syrups Pantry
    • Condiments Pantry
    • Pickled Vegetables Pantry
    • Honey Pantry
    • Soups Pantry
    • Pates & Pastes Pantry
    • Herbs & Spices Pantry
    • Grains & Pastas Pantry
    • Assorted Groceries Pantry
    • Oils & Vinegars Pantry
  • Seafood

    Seafood

    Seafood

    • Canned Fish Seafood
    • Caviar Seafood
    • Dried Fish Seafood
    • Salted Fish Seafood
    • Smoked Fish Seafood
  • Smallgoods

    Smallgoods

    Smallgoods

    • Salami - Dry Smallgoods
    • Smoked Sausages & Frankfurt's Smallgoods
    • Salami - Semi Dry Smallgoods
    • Cured Meat Smallgoods
    • Continental Smallgoods
    • Poultry Smallgoods
    • Smoked Hams Meats Smallgoods
    • Uncles Smallgoods Smallgoods
    • Andrews Choice Small Goods Smallgoods
  • Home Cooking

    Home Cooking

    Home Cooking

    • Piroshki Pies Home Cooking
    • Salads Home Cooking
    • Cuisine Home Cooking
    • Barrel Salted Home Cooking
  • Drinks

    Drinks
  • Confectionery & Snacks

    Confectionery & Snacks

    Confectionery & Snacks

    • Boxed Chocolates Confectionery & Snacks
    • Cookies, Biscuits, Wafers Confectionery & Snacks
    • Packaged Chocolates Confectionery & Snacks
    • Packaged Sweets Confectionery & Snacks
    • Sunflower Seeds Confectionery & Snacks
    • Halva Confectionery & Snacks
  • Deli

    Deli

    Deli

    • Dips Deli
    • Olives Deli
    • Antipasto Deli
  • EASTER

    EASTER

Help - Purchase and Delivery

  • >
  • Help - Purchase and Delivery

Help

Welcome to our help centre, hopefully all the questions you have are answered, if not, please do not hesitate to contact us

Getting Started

Do you serve my area?

We currently provide to almost all parts of Sydney metro & regional areas including Newcastle and Woolongong.
Please be advised the following areas usually deliver the day after your selection during checkout due to extra transit time:
Blue Mountains, Port Macquarie, Singleton, Taree, Bathurst, Lithgow, Orange
Feel free to use our delivery checker to confirm your areas is available for delivery, alternatively you are also welcome to pickup your order from our Bondi store.

Is there a minimum order amount?

Delivery orders have a $50 minimum & pickup orders usually have no minimum (this may vary when discount codes are used).

How do I register?

Just click on Login in the menu bar & then click on Sign Up & enter your details.

What happens if I forget my password?

Just click the “Forgot my password” link on the Login Page and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.

Pickup / Delivery

How fast do you deliver?

During checkout you can see the delivery days that are available - generally it arrives to you within 48 hours.

We provide a delivery tracking service so you will be notified when your order is expected to arrive.
For pickups we will have your order ready for pickup between 2pm & 5pm on the date you have requested.
Keep an eye on your inbox for your order paid notification as this is generated once we have picked & packed your order & it means its ready for pickup or will soon be on its way to you for delivery

How much does delivery cost?

Delivery is a flat rate fee depending on your location the final cost for delivery is calculated and shown to you prior to completing the checkout.

When can I pickup my order?

Your pickup order will be ready for pickup between 2pm & 5pm on the date you have requested.
Watch your inbox for payment confirmation email as these are generated once your order has been picked & packed.

Is there a minimum order amount?

Delivery orders have a $50 minimum & pickup orders usually have no minimum (this may vary when discount codes are used).

What if I’m not home for my delivery?

Our delivery team will always try and find a safe place for your order or it will be left on your doorstep.
Our delivery trucks are refrigerated & we package delivery orders so any perishable goods will remain cool for several hours after delivery.
Please be aware that we are not responsible for the safety of your order once it has been delivered to your home.

Orders

How do I place an order?

Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.

How do I make a change to my order?

Unfortunately once your order has been placed there is no way to alter it directly on the website.
However we might be able to help so please Phone Us and we'll see what we can do.

What is your cancellation policy?

Once your order has been prepared for dispatch we are unable to cancel it.
Please Contact Us as soon as possible should the need arise.

Can I change, cancel or add items to my order?

Unfortunately once your order has been placed there is no way to alter it directly on the website.
However we might be able to help so please Phone Us and we'll see what we can do.

How do I report a problem with my order?

If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the Contact Us page

Payments

What are the payment options?

We accept Visa & Mastercard & all payments are securely processed by Eway.

Is the shop secure?

Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
 
Location

131 Bondi Rd,
Bondi NSW 2026
Sydney AU

About us
  • Russkis
  • Contact Us
Customer Service
  • Purchase & Delivery
  • Returns Policy
  • Privacy Policy
Need Help?

Online Customer Service: (02) 8018 9424
Bondi Retail Shop: (02) 9387 6313
Bondi Trading Hours: 9am - 6pm (7 days)
[email protected]
ABN 16 621 842 902

 
Site index
Copyright © Russkis. All Rights Reserved
 
 
Copyright © Russkis. All Rights Reserved