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- Help - Purchase and Delivery
Help
Welcome to our help centre, hopefully all the questions you have are answered, if not, please do not hesitate to contact us
Getting Started
We currently provide to almost all parts of Sydney metro & regional areas including Newcastle and Woolongong.
Please be advised the following areas usually deliver the day after your selection during checkout due to extra transit time:
Blue Mountains, Port Macquarie, Singleton, Taree, Bathurst, Lithgow, Orange
Feel free to use our delivery checker to confirm your areas is available for delivery, alternatively you are also welcome to pickup your order from our Bondi store.
Please be advised the following areas usually deliver the day after your selection during checkout due to extra transit time:
Blue Mountains, Port Macquarie, Singleton, Taree, Bathurst, Lithgow, Orange
Feel free to use our delivery checker to confirm your areas is available for delivery, alternatively you are also welcome to pickup your order from our Bondi store.
Delivery orders have a $50 minimum & pickup orders usually have no minimum (this may vary when discount codes are used).
Just click on Login in the menu bar & then click on Sign Up & enter your details.
Just click the “Forgot my password” link on the Login Page and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.
Pickup / Delivery
During checkout you can see the delivery days that are available - generally it arrives to you within 48 hours.
We provide a delivery tracking service so you will be notified when your order is expected to arrive.
For pickups we will have your order ready for pickup between 2pm & 5pm on the date you have requested.
Keep an eye on your inbox for your order paid notification as this is generated once we have picked & packed your order & it means its ready for pickup or will soon be on its way to you for delivery
We provide a delivery tracking service so you will be notified when your order is expected to arrive.
For pickups we will have your order ready for pickup between 2pm & 5pm on the date you have requested.
Keep an eye on your inbox for your order paid notification as this is generated once we have picked & packed your order & it means its ready for pickup or will soon be on its way to you for delivery
Delivery is a flat rate fee depending on your location the final cost for delivery is calculated and shown to you prior to completing the checkout.
Your pickup order will be ready for pickup between 2pm & 5pm on the date you have requested.
Watch your inbox for payment confirmation email as these are generated once your order has been picked & packed.
Watch your inbox for payment confirmation email as these are generated once your order has been picked & packed.
Delivery orders have a $50 minimum & pickup orders usually have no minimum (this may vary when discount codes are used).
Our delivery team will always try and find a safe place for your order or it will be left on your doorstep.
Our delivery trucks are refrigerated & we package delivery orders so any perishable goods will remain cool for several hours after delivery.
Please be aware that we are not responsible for the safety of your order once it has been delivered to your home.
Our delivery trucks are refrigerated & we package delivery orders so any perishable goods will remain cool for several hours after delivery.
Please be aware that we are not responsible for the safety of your order once it has been delivered to your home.
Orders
Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Unfortunately once your order has been placed there is no way to alter it directly on the website.
However we might be able to help so please Phone Us and we'll see what we can do.
However we might be able to help so please Phone Us and we'll see what we can do.
Once your order has been prepared for dispatch we are unable to cancel it.
Please Contact Us as soon as possible should the need arise.
Please Contact Us as soon as possible should the need arise.
Unfortunately once your order has been placed there is no way to alter it directly on the website.
However we might be able to help so please Phone Us and we'll see what we can do.
However we might be able to help so please Phone Us and we'll see what we can do.
If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the Contact Us page
Please provide any details about the problem with your order, we can be reached via the Contact Us page
Payments
We accept Visa & Mastercard & all payments are securely processed by Eway.
Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.